Prime Time Travel (PTT) Policy

1. Motorcoach prices include round trip transportation, accommodations, meals, entertainment, admissions, tour escort, taxes and tips (Except gratuities for the bus driver and escort) as per each trip’s itinerary
2. Prices are Per Person, Double Occupancy, Single rates available
3. All Reservations are considered tentative until a payment is received.
4. Full payment for motorcoach day tours is required within 5 days of reservation. Full payment is required for Broadway & Radio City shows. Multi-Day Trips is a deposit of $250 and balance paid 65 days prior to trip departure. PTT reserves the right to cancel your reservation if payment is not received within 5 days.
5. Broadway shows are non-refundable. You may find a replacement but PTT will not be responsible for finding a replacement.
6. Final payment is due 65 days prior to departure on motorcoach tours. Cruise and Air payments as specified.
7. Full refund available on most motorcoach tours if written notification is received 65 days prior to trip. There is a $10 transaction fee on credit card refunds.
8. Tours involving flights are subject to airline cancellation/change policy. Refund on Air Tours and Cruises if cancelled 90-120 days prior to trip, as per carrier policy. A cruise/Air land cancellation made after deposit will incur a $50.00 per person administrative fee.

      9. If you cancel 50 or more days prior to a tour there is No Penalty (except for the COVID-19 Cancellation Policy, see below)

If you do not have Travel Insurance, fees are as follows:

                        Cancel 30 to 49 Days Prior to Trip:

1 day tour    -  $20pp + non-recoverable charges, i.e. theatre tickets;

2 day tours  -  $75pp + non-recoverable charges, i.e. theatre tickets;

3+ day tours - $125pp + non-recoverable charges, i.e. theatre tickets.

Cancel 8 to 29 days Prior to Trip – 50% Penalty + Prepaid Costs

Cancel 0 to 7 days Prior to Trip   -  100% Penalty

All refunds are returned in the form of payment. No exceptions.

9a. As part of the COVID-19 cancellation policy, you may choose to opt for the following:

1. Opt to take the re-scheduled trip date

2. Opt to take the credit voucher which is valid until 12/31/2022 for any future motorcoach trips

The pandemic crisis is highly unusual and Prime Time Travel, along with our travel partners, will be rescheduling the trip as soon as possible. In accordance with the travel industry and all travel partners, including Prime Time Travel, no monies can be refunded due to the COVID-19 cancellation policy. You may choose the rescheduled date or request a credit voucher valid until 12/31/2022. 

10. PTT Medical Waiver is available on day trips up to $125 at a cost of $10.00. Cancellation must be for medical reasons verified by a Doctor’s note. It does not include your travel companion. All refunds are processed after tour returns. Medical waiver must be purchased with deposit.
11. Travel Insured Protection Insurance is based on cost of trip and is outlined in the travel catalog. You must be medically able to travel when you purchase insurance and will be verified in writing by your physician should you make a claim.
12. Protection Insurance must be paid at time of booking and at least 14 days prior to the departure date.
13. Protection Insurance and Medical Waiver are non-refundable.
14. Your Medicare and/or private insurance may not be effective in Canada or anywhere outside the U.S. For that reason, Supplemental Insurance is available and recommended.
15. All refunds, credits, or group leader compensation are processed once a month.
16. Priority Seating is available (choose any seat on the bus, if available) for $5.00 a day per person.
17. Bus seats are assigned in order of receipt of payment. If there are friends that you wish to sit with, indicate it when booking.
18. Special needs must be indicated at time of booking.
19. Motorcoaches are equipped with lavatory, and climate control. It is always advisable to bring a sweater.
20. PTT is not responsible for any personal items left behind. It is the travelers’ responsibility to arrive 15 minutes prior to departure time. Parking is at your own risk.
21. While every effort will be made to accommodate requests to travel together, we cannot guarantee same vehicle unless you use the same departure location.
22. Any person who cannot travel independently or needs special assistance should be accompanied by a companion.
23. Motorcoach tours subject to fuel surcharge.
24. Not responsible for typographical errors in this catalog or other publications. If the price incorrect in the brochure

Online, PTT will not be held to misprints or incorrect pricing.

DISCLAIMER: Prime Time Travel gives notice hereby that it does not own or operate any airlines, airplanes, railroads, railroad cars, motor carriers, motor coaches, cruise lines, vessels, hotels, resorts, banquet or catering facilities, restaurants, attractions or related services and that all arrangements involving such services are made by Prime Time Travel acting solely as AGENT upon the condition that it shall not be liable for any death, accident, injury, loss, theft, delay, irregularity or other damages whatsoever which may occur by reason of any act or omission by either an provider of such services or any travel wholesaler and/pr agent with which Prime Time Travel contracts for the provisions of such services. Not responsible for schedule changes due to traffic/attractions. *Discounts apply to new bookings only and cannot be combined with any other offer. Discount cannot be combined with any comps for groups.